Warranty Policy
What We Cover
Popped lens without signs of impact or force (however we do not cover intentional lens removal) and broken hinges that are caused with no signs of impact or force.
What We Don't Cover
Damage caused by impact or force including cracks, scratches, broken pieces, animal chewing, or pulled hinges and damage caused by environmental conditions including exposure to heat, cold, water, and sun, or scratched lenses.
To claim your warranty, please email the following:
1. A proof of purchase, which can include:
- An online order number
- A picture or scan of a physical receipt with a date of purchase and retailer name clearly visible
- A picture of your bank statement with a visible and highlighted purchase date and retailer name
- An online PayPal receipt
2. Photos of the damage:
- A full product photo
- Close up photos on the damage in different angles (proper focus & lighting)
All claims must be e-mailed directly to info@ecoegostore.com so we can review the damage. Please do not return your product to the store as dealers are not authorized to provide warranty service on SUKI Wooden Sunglasses.
If we approve your claim, you will be asked to ship the damaged pair (not including the cloth and case). We will cover the cost of standard shipping as long as a postage receipt is provided. We will ship out the repaired or new sunglasses to the customer's address.
If you would like to apply for a warrant in-store, please ask our staff for a warranty claim form and complete it. For online warranty claims, follow the link below:
Click here to submit your warranty.
Please note that we generally do not accept returns for sunglasses damaged from improper use.